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FAQs
What is the relationship
between InnovaTech and E2 Consulting?
Both are independent companies that have a strategic partnership and whose principals
have a long-standing working relationship. E2 developed and owns HealthCalc
2000 products and InnovaTech has the exclusive rights to sell and provide
technical support of those products.
What language is HealthCalc 2000 written in?
HealthCalc 2000 is written using the Microsoft Visual Suite of development
tools including Visual Fox Pro, which serves as the database.
Can I directly access the data
tables?
While we don't recommend (or support) accessing tables from the live
HealthCalc 2000 system, you may make copies of the data tables for access
by other programs such Access or Excel. HealthCalc includes a powerful
utility for exporting data from the HealthCalc database.
Is there any limit to the number of
records HealthCalc can hold?
Virtually no. Visual Fox Pro has a record limit in the billions, so unless
you plan to have the entire population of the world in the system, it
should not be a problem.
How are updates distributed?
Most of our customers have Internet access so we can distribute any updates
via the Web. Customers register their email addresses on our Version
History page of the E2 Consulting Web site (www.e2consult.com) and they will be automatically
emailed anytime there is an update posted. They would merely need to
double-click on the URL (Web address) on the email and they will be
transported directly to the Download site. Another double-click initiates
the download and a few minutes later the self-extracting file is on your
computer. By double clicking the file, the HealthCalc 2000 system is
updated, new features added, data recalculated with new formulas (if
necessary), and the entire database reindexed. Can't get much simpler than
that!
Can I add additional modules in the
future without losing access to old data?
Yes. We actually ship and install the entire HealthCalc 2000 system every
time and only activate (by virtue of the Activation Code provided over the
telephone) components that are ordered. Thus, when you order the additional
modules, you will instantly have access to features and existing data will
not be lost.
What about Local Area Network (LAN)
licenses?
LAN licenses allow the software to be installed on a file server and as
many workstations as desired AT ONE LOCATION (physical address.)
Can I put the software on a laptop?
HealthCalc 2000 products are generally licensed for a specified location
defined by a physical address having access to the software functions. A single-user
license of HealthCalc 2000 allows the software to be installed on 1 single
computer, which can be a desktop or a laptop. We generally allow laptops to
be taken home or to other locations as long as the software is NOT actively
installed on computers at more than one location at a given time. Laptops
that are normally part of a LAN license and taken off site for health fairs
or work at home will require a special Laptop License in addition to the
main license. The standard charge for this is 25% of the normal license fee
for that module and the Merge Utility will be required to append the data
collected on the laptop into the main database on the LAN.
Does HealthCalc work on a Wide Area
Network?
HealthCalc 2000 is not a client-server application and therefore not
designed to work on WAN's. We cannot replicate the WAN environment in our
technical support office, so we do not officially support WAN environments.
Having said that, we have numerous clients who do operate the software on a
WAN, generally with good performance if bandwidth is adequate. Licensing is
NOT affected by topology. In other words, 3 sites having access to
HealthCalc 2000 through a WAN connected to one file server is still charged
for 3 licenses.
What Internet services do you offer?
RiskCalc, HeartCalc, FitCalc and MemberTrack functionality is offered
online through The HealthCalc Network (HCN). These are provided on a fee
for service basis.
How does the information get from the
Internet to my computer's database?
The HealthCalc Network services provide data downloads as part of a service
contract or on a fee basis. Customers need the associated HealthCalc 2000
module (e.g., RiskCalc) and the Merge Utility in order to take the
downloaded file from HCN and merge that data into the HealthCalc 2000
database.
Is there any discount for multiple
site licenses?
Yes. We give a discount off our license fees for multiple site orders. You
will be eligible for a 10% discount on the 2nd – 5th
sites; 15% for the 6th – 10th sites; 20% for the 11th
– 25th sites; 25% for the 26th – 50th
sites; and 30% for each site after the 51st site. If you order concurrently, all
sites get the highest discount for the total number of sites. These
discounts apply only to the license fees and specifically exclude support
fees, training, data conversion or other custom development.
Do you offer training on HealthCalc
2000?
Yes, onsite training is available for $1,000 per day plus travel expenses.
We will be offering group training sessions in Dallas several times per
year for $200 per day per person (travel expenses are not included.)
In addition to classroom instruction, we
have available a set of six (6) audio/visual training CD’s which can be
purchased either individually, or in a set. These CD’s are an excellent and
cost effective way to provide initial or on-going training for new and
existing staff.
Can the RiskCalc questionnaires be
scanned?
Yes. InnovaTech is an authorized reseller of NCS Opscan Optical Mark
Readers (OMR) and scannable questionnaires. Flatbed scanners cannot
be used or Optical Character Readers (OCR) to read questionnaires because
the technology is not reliable enough at this time. The Merge Utility is
required to merge data from the scanner into the RiskCalc database.
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